GrowTube Support Center
Welcome to the GrowTube Support Center. Here you can find answers to common questions and contact our team for help.
Contact Our Support Team
neoyin2012@gmail.comWe typically respond within 1-2 business days. Please include your account email and a description of the issue.
Frequently Asked Questions
How do I manage or cancel my subscription?
Subscriptions are managed through your device's app store. On iOS, go to Settings → [Your Name] → Subscriptions. On Android, open Google Play → Payments & subscriptions → Subscriptions. You can cancel anytime; access continues until the end of the billing period.
How do I restore my purchase?
Open GrowTube, go to the subscription screen, and tap "Restore Purchase". Your previous subscription will be detected automatically.
How do parental controls work?
Parents use Parent Mode to curate which YouTube and TikTok videos their children can watch. Children only see content assigned by a parent — there are no recommendations, comments, or external links.
I cannot sign in / forgot my password
Use the "Forgot password" option on the sign-in screen, or contact us at neoyin2012@gmail.com with your account email and we will help you regain access.
How do I report inappropriate content or a problem?
Email neoyin2012@gmail.com with the video details and a screenshot. We review reports promptly to keep the environment safe for children.
More Information
For legal and account details, please review our policies: